Shipping policy

Processing times are located on the Home Page. This is the time it takes to make your order before it is shipped out.

Business days are Monday thru Friday. Holidays observed by USPS are not business days.

Shipping speed depends on the method you choose at checkout.

Once your order is in the hands of USPS, Heart + Arrow is no longer responsible for the item. Any damaged, lost, delayed, or stolen items are NOT refundable or exchangeable.

If you cannot locate your item, please call your local post office with your tracking number that was provided in your shipping notification email.

If after 7 business days from shipment, your package has not yet arrived, submit a Search Request with USPS here: https://www.usps.com/help/missing-mail.htm

Unfortunately, lost or delayed mail happens and as frustrating as it is, it is completely out of my control. As much as I wish I could, I am unable to assist in finding mail as I do not work with or have any special access with USPS.